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How can I close or block my account?

You can block your account yourself at any time by using “My account / Close account” or request our Customer Support to block your account. You can exclude yourself from participating in games for 1 week, 1 month, 3 months or indefinitely (at least 6 months)..

Please note: Once an account is blocked by a customer, it cannot be unblocked until the time period specified by the customer has passed. Once the period expires (1 week/1 month/ 3 months), the account will be reopened automatically. If an account is blocked for an indefinite period, it will remain blocked for at least 6 months and will not be reopened automatically.

As the case may be, please request the withdrawal of any cash balance you have on your account. You will not be allowed to make further deposits into your blocked BETAT Casino  account for the duration of the closure. You will still be able to log in with your user ID and password to manage your account. If you wish to close your account so that you can no longer login, please contact our Customer Support indicating your first and last name, your residential address, your date of birth, and the e-mail address you provided in your BETAT Casino  account. No matter whether you block your account yourself or it is closed by Customer Support, your personal details will not be deleted.

Your personal details will be kept on file for your own security until the expiration of the statutory period of limitation, since they might be necessary for enforcement, assertion or defense of legal claims vis-à-vis the public administration or courts. Customers may request deletion of the data upon expiration of this period. Once an account has been blocked, you cannot register with BETAT Casino again.


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