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Complaints

When gambling at BETAT Casino, the possibility may arise where you experience an issue, against our best efforts to the contrary. Should this be the case, our customer services team will promptly do their utmost within their remit for such issues to be resolved as quickly and efficiently as possible, however, should you feel that our team has not delivered a level of service and/or resolution you would expect to be satisfactory from an establishment with our service standards, we also provide several alternative means for you to seek a resolution.

In the form below, we offer you the opportunity to directly contact our entire senior management team in order to refer them to the issue you have experienced with our Customer Support representatives. This form will ensure that your complaint reaches our decision makers with highest possible priority, and we maintain that your request will be replied to within 24 hours if it is made between Monday and Friday from 8:00AM to 5:00PM CET.

First Name:

Last Name:

E-mail:

Subject:

Message:




Should you feel that your issue has not been resolved by our management or staff, we invite you to lodge the complaint with our official Regulatory bodies.

MALTA GAMING AUTHORITY

We are also regulated by the Malta Gaming Authority who offer their own dispute resolution service. If you are situated outside of the United Kingdom, we encourage you to seek a resolution through the MGA Dispute Resolution service by clicking the link below.

File A Complaint



Finally, should you find that the above dispute resolution avenues do not perform to your satisfaction, be it in terms of speed of resolution or decision making process, we also offer you several alternative dispute services who are operated by some of the most reputable fair play advocacy websites online today.

LATEST CASINO BONUS
COMPLAINTS SERVICE

PROMEDIATE
MEDIATION SERVICE

CASINOMEISTER
PAB SERVICE

Founded in 2006 LCB cover every aspect of gambling piquing interest in many different facets of the industry. The LCB library has over 50,000 pages consisting of nearly 900 online casino reviews (and counting), world directory of land based casino reviews, 2,600 Free games, Jackpot monitor, live dealer, mobile gaming and so much more.

LCB is proud to receive several awards including iGB Best Casino Affiliate in 2013 and 2014, Best Overall Affiliate 2014, plus featured articles on eGR Magazine, Calvin Ayre, CAP and GAFFG.

ProMediate operates a consumer mediation service, certified by the Gambling Commission.

ProMediate’s role is to help to resolve complaints through conciliation and mediation. The service is independent. Using the service is voluntary. If you can, it is usually best to phone or email and you should say that you have received this deadlock email and wish to use the service.

A major advocate for fair play and involved in the online gambling community since 1998, the Casinomeister “PAB” dispute service is synonymous with complaint resolutions in the casino world. They undertake the most comprehensive research into your complaint possible through their structured process and deliver a fair, neutral judgement after taking into consideration all factors from both parties concerned.

File A Complaint
File A Complaint
File A Complaint

ASK GAMBLERS
COMPLAINTS SERVICE


When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with official government regulatory bodies which issue licences or an independent regulatory bodies, such as AskGamblers.

If you are experiencing any issues with BETAT Casino regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.

File A Complaint


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