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When gambling at BETAT Casino, the possibility may arise where you experience an issue, against our best efforts to the contrary. Should this be the case, our customer services team will promptly do their utmost within their remit for such issues to be resolved as quickly and efficiently as possible, however, should you feel that our team has not delivered a level of service and/or resolution you would expect to be satisfactory from an establishment with our service standards, we also provide several alternative means for you to seek a resolution. Please use a valid Email Address in order for us to answer back.

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Should you feel that your issue has not been resolved by our management or staff, we invite you to lodge the complaint with our official Regulatory bodies.



ProMediate operates a consumer mediation service, certified by the Gambling Commission. ProMediate’s role is to help to resolve complaints through conciliation and mediation. The service is independent. Using the service is voluntary. If you can, it is usually best to phone or email and you should say that you have received this deadlock email and wish to use the service.

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We are also regulated by the Malta Gaming Authority who offer their own dispute resolution service. If you are situated outside of the United Kingdom, we encourage you to seek a resolution through the MGA Dispute Resolution service by clicking the link below.

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Finally, should you find that the above dispute resolution avenues do not perform to your satisfaction, be it in terms of speed of resolution or decision making process, we also offer you several alternative dispute services who are operated by some of the most reputable fair play advocacy websites online today.


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Ask Gamblers

When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with official government regulatory bodies which issue licences or an independent regulatory bodies, such as AskGamblers.

If you are experiencing any issues with BETAT Casino regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.

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Online Dispute Resolution

Online dispute resolution is a branch of disputes resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the process

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Online Dispute Resolution

A major advocate for fair play and involved in the online gambling community since 1998, the Casinomeister “PAB” dispute service is synonymous with complaint resolutions in the casino world. They undertake the most comprehensive research into your complaint possible through their structured process and deliver a fair, neutral judgement after taking into consideration all factors from both parties concerned.

File A Complaint